In 2024, CTN launched an Automated Reminders System in some of our specialty clinics in York Region and Simcoe County to help families stay informed about their upcoming appointments. The system automatically sends appointment reminders via text, email or voicemail based on the family’s chosen contact method. It allows families to have peace of mind when booking appointments, receive timely notifications and decide how they want to receive reminders. The reminders are sent five days and one day before each family’s scheduled appointment, and one contact person per child can enroll. We’re committed to making the experience with CTN smoother and more convenient so that families can focus on what really matters: their child’s care and development.

Since the inception of CTN, we have used a Shared Client Record (SCR) to support integrated service delivery across our network. The SCR is an important part of our service delivery model. As we evolve and grow as an organization and network, we want to make sure the system we are using continues to evolve to support our service and family needs. In June 2025, CTN transitioned to a new SCR system – a platform that will offer features to better support CTN’s network. For many families, navigating services means repeating their child’s story over and over. This new system will create a single platform for all of CTN’s services, providing an opportunity for more coordinated care, less duplication and access to records all in one place. Privacy and security have been at the core of the SCR’s transition, with extensive testing and partnership across our network of service providers to ensure a smooth changeover to the new record. The transition to a new system algins with our commitment to using information and technology to meet the diverse needs of kids, youth and families.