Strive for excellence

In her first year, Olivia required significant support at home. Through CTN’s network, she received feeding services, occupational therapy, speech therapy and physiotherapy – all working together as an integrated care team. This collaboration helped Olivia make steady progress, even when milestones initially felt out of reach. “All of the therapists played a team effort in supporting Olivia’s development,” her mom shared. Working with the care team, Olivia began building strength and mobility. Today, she can stand on her own, which is a moment her family describes as deeply meaningful.

Now working on her speech, Olivia is making small but mighty strides, communicating with her older sister by clapping her hands. Reflecting on the care they received, the family shared how much the network meant during a time that felt overwhelming, “People don’t realize how much support is needed in that first year. Having a team to help us navigate it made all the difference.” For Olivia’s family, CTN’s network isn’t just a group of providers – it's a circle of support that continues to help their child develop with confidence.

Guided by priorities from the Ministry of Children, Community and Social Services, including clearer access, timely support, clinically informed plans, accountability and equity, the redesign helps families of kids with complex needs move through the system with greater clarity and coordination, when those needs cannot be fully met by local services. In York Region and Simcoe County, the updated service was implemented in close partnership with CTN service providers delivering CSP. This included collaboration with Dnaagdawenmag Binnoojiiyag Child & Family Services, to support culturally safe care for Indigenous kids and families. Ongoing training and shared learning continue to help teams deliver the new process consistently. CTN is also developing a family‑friendly tip sheet to help parents and caregivers better understand what to expect at each step. Together, these changes can help families feel more supported, informed and confident as they navigate their child’s complex care journey.

Together, we focused on making these concepts more meaningful, respectful and relevant by adapting them to honour different values, traditions and everyday realities. This work began by listening to service providers and community partners, including an Indigenous multi‑agency group, to share perspectives and guide the work. For example, this includes broadening how we understand the concept of a family. The adapted meaning now goes beyond immediate or biological relatives to include the people a child is connected to through cultural, community, legal or chosen relationships, such as extended family, Elders and caregivers. These insights shaped a new guide with clear explanations, real‑life examples and thoughtful questions to support respectful, meaningful conversations with families. The adapted F-Words help enhance care for families, so that it can be more personal and reflects their needs, priorities and daily realities. By strengthening how the F‑Words are used across the network, CTN is supporting more inclusive care that is focused on what matters most to families.

The program brings caregivers together in a group to build confidence, learn practical strategies they can use at home and strengthen how they work with service providers. Just as importantly, they connect with other caregivers who share similar experiences. The program helps caregivers build confidence and capability, helping them to make decisions, advocate for their child and trust their own knowledge. Beyond group sessions, CTN and CanChild share learnings with service providers to strengthen coordinated care across the program. By fostering connection and community, ENVISAGE‑Families guides families as they move forward in the child’s care journey feeling confident, supported and less alone.

CTN’s Director of Strategy, Communication and Engagement led a case study on embedding EDI&B into strategy, showing how these principles can shape service delivery, operations and organizational culture. Attendees also received a reflection guide to support implementation. By advancing EDI&B practices across organizations, we can help build a community where services are accessible, inclusive and responsive to the diverse needs of families.